FAQ

Once you submit your enquiry, we’ll arrange a call. That’s where we get to know your brand, understand your goals and outline the right content approach. From there, we’ll share next steps along with a tailored proposal, so you know exactly what to expect.

Cinematic content is polished, high-production and designed to inspire. UGC is fast, natural and built to feel personal. They serve different roles, cinematic builds perception, UGC builds trust. Most brands benefit from a mix of both.

Yes. We offer both, depending on what your project needs. Photography and video often work best together, giving you a complete content package from a single shoot.

Yes. We handle the full process from concept and planning through to filming, editing and delivery. It’s collaborative, if you have ideas, we’ll shape them into a clear plan; if you prefer us to lead, we’ll develop the concepts for you. Either way, you’ll get content that’s strategic, polished and ready to use.

No. While travel and hospitality is our speciality, from hotels and Airbnbs to tourism and lifestyle brands, we work across a range of industries. Our strength is understanding how to capture a brand in a way that feels real, wherever it sits. If the story is right, we’re ready to shoot.

Yes. While we’ve worked with global names like Samsung, QVC and Amazon, Lumio was built to collaborate with businesses of all sizes, from boutique hotels and independents to larger organisations. What matters most is your story and goals. We tailor everything to fit the scale of your brand.

Yes. Charlotte, our co-founder, has over six years of experience as a professional TV presenter in London, hosting for global brands including Samsung, QVC, Amazon and five-star hotels. Unlike most production companies, we don’t outsource presenters, we have professional on-camera talent built in. Whether you need live hosting, voiceover or presenting for your brand video, we deliver with polish, poise and credibility.

Yes. Every project is collaborative. Before filming, we align on your goals and style, and during editing you’ll have 1–2 rounds of revisions. This gives you space to shape the final result, while trusting us to deliver something polished and considered.

Every project is different. Pricing depends on scope, deliverables and usage, whether it’s a brand film, social media content or a full content package. After an initial call to understand your goals, we’ll provide a tailored quote that reflects what’s needed and where it will have the most impact.

We’re a boutique duo with global experience, not a side project. Lumio was built from a seven-month journey across 15 countries and four continents, and that perspective still shapes everything we create. Charlotte brings the polish of a professional TV presenter, working with brands like Samsung, QVC and Amazon, while Naty adds years of strategic expertise. Together, we combine creativity and precision to produce content that isn’t just planned behind a desk, it’s experienced. Because before we hit record, we experience it.

No. We’re a content studio, not a management agency. We don’t handle posting or analytics, we focus on creating cinematic video, authentic UGC and professional presenting that elevate how your brand is seen and remembered across websites, ads and social platforms. We understand social media deeply and use that insight to shape the content we create, especially when it’s designed for a specific platform. Before every project, we research your brand, understand your goals and identify what will strengthen your presence.

It depends on your goals, audience and budget. UGC is fast, relatable and built to feel personal. Cinematic content is polished, brand-led and designed to build perception. Most brands benefit from a mix of both, using each where it works best.

Yes. Everything starts with your goals. During our call, we map out where your content will have the most impact, whether that’s social media, website, email or paid campaigns. That way, when we deliver, you know exactly how and where to use it.

For destination shoots, travel costs are agreed upfront and depend on the location and scope of the project. We always aim to keep these fair and transparent, sometimes aligning with other local shoots where possible. There are no hidden extras.

In most cases, we retain copyright of the content, while you’re granted full usage rights for the agreed purposes, including your website, organic social, email, PR and standard paid ads. For extended campaigns, such as broadcast, billboards or global advertising, additional licensing applies. This is always discussed upfront and tailored to the specific usage. For UGC, we separate organic content from ad content. Organic is designed to feel natural and lived-in, while ad content is created specifically for paid use and requires the appropriate usage rights. Everything is outlined clearly in your contract, so usage, rights and expectations are agreed in advance.