FAQ's

Once you submit your enquiry, we’ll get back to you to schedule a call. That’s where we get to know your brand, discuss your goals and outline the best content approach for you. From there, we’ll provide the next steps along with a tailored proposal, so you know exactly what to expect.

Cinematic content is polished, high-production and designed to inspire. UGC is natural, quick and built to feel personal. They serve different purposes and together they give your brand both impact and trust.

Yes. We can provide both, depending on what your project needs. Photography and video often work best together giving you a complete content package from a single shoot.

Yes. We offer full-service production from creative concept and planning to filming, editing and delivery. The process is collaborative: if you have ideas and goals, we’ll shape them into a plan; if you prefer us to lead, we’ll generate the concepts for you. Either way, you’ll get content that’s strategic, polished and ready to use.

No. Whilst travel and hospitality is our speciality, from hotels and Airbnbs to tourism and lifestyle brands, we can work with a variety of businesses. Our skill is knowing how to film, edit and produce amazing content. If you already have an established audience or you're looking to find one, we'll be ready to shoot.

Yes. While we’ve previously worked with global names like Samsung, QVC and Amazon, Lumio was built to collaborate with businesses of all sizes, from boutique hotels and independents to larger organisations. What matters most is your story and goals and we tailor our services to fit the scale of your brand.

Yes. Charlotte, our co-founder has been a professional TV presenter in London since 2018, with experience hosting for global brands including Samsung, QVC, Amazon and five-star hotels. Unlike most production companies, we don’t outsource presenters we have professional on-camera talent built in. Whether you need live hosting, voiceover or presenting for your brand video, we deliver with polish, poise, and credibility

Yes. Every project is a collaboration. Before filming, we’ll already have agreed on your goals and style and during editing you’ll have 1–2 rounds of revisions. This way you can give input whilst trusting us to deliver professional, polished content.

Every project is different. Pricing depends on the scope, deliverables and usage, whether it’s a promotional video, social media UGC or photography package. After an initial call to understand your goals, we’ll provide a tailored quote that reflects your needs and ensures maximum impact.

We’re a boutique duo with global experience, we're not a side project. Lumio was born after a World tour across 15 countries and 4 continents and that spirit still drives everything we create. Charlotte brings the polish of a professional TV presenter for brands like Samsung, QVC and Amazon, whilst Naty adds years of strategic expertise. Together, we combine creativity and precision to produce content that isn’t just crafted behind a desk, it’s born on the road, in the wild, underwater, on cliff edges. Because before we hit record, we experience it.

No, we’re a creative content production company, not a management agency. We don’t handle your posting or analytics, we focus on creating cinematic videos, authentic UGC and professional presenting that elevate how your brand is seen and remembered across websites, ads and social platforms.

We understand social media deeply and use that insight to shape the content we create for you, especially when it’s designed for a specific platform. Before every project, we research your brand, listen to your goals and identify what could strengthen your online presence. Lumio Group creates visuals designed to move people and move your brand forward.

It depends on your goals, audience and budget. UGC is personal, relatable and fast-moving. Cinematic content is polished, promotional and brand-building. Most brands benefit from a mix of both; get in touch so we can understand your business goals and guide you.

Yes. Everything we do starts with your needs first. During our calls, we’ll map out where your content will have the most impact — whether that’s social media reels, photography for email marketing, or a promotional video for your website. That way, when we deliver, you’ll know exactly how and where to use it.

For destination content shoots, travel costs are agreed up front and depend on the location and project needs. We understand international video production can carry higher expenses, so we work to keep them fair including partnering with other local projects where possible to spread costs. Our goal is always to deliver the best content at the best value, with no hidden extras.

In most cases we retain copyright of all content we create, but, you’re granted full rights to use it for the agreed purposes, such as your website, organic social media, email campaigns, PR, press and standard paid social ads.

For extended campaigns (like billboards, broadcast, or global ad placements) additional licensing is required. This is always discussed up front and calculated on a case-by-case basis.

For UGC, we separate organic content (lifestyle-style posts for socials) from ad content (strategically scripted to sell.) Ad content requires usage rights before it can run as paid media.

Every client and project is covered by a contract where copyright and usage rights are clearly outlined and tailored to your needs. This way, everything is transparent and agreed in advance.